How to transfer Azure subscriptions to a different partner?

This article describes how a customer can switch their Microsoft Azure services from one Cloud Solution Provider (CSP) to another when they have purchased the previous Azure offer in CSP.

1. Transferring Azure subscriptions to another partner.

2. Transferring a previous Azure offer subscription without converting it to the Azure plan.

Prerequisites

• A CSP Partner must have a reseller relationship with a customer before a subscription can be transferred.

• A partner must be a direct provider or an indirect provider to transfer a subscription.

• Subscriptions associated with the following offerings can’t be transferred: Azure plan, Office 365, Enterprise Mobility Suite, and Microsoft Dynamics CRM.

• A customer must be in the same country as a partner to transfer a subscription.

Steps to transfer Azure subscriptions to another partner.

1. To transfer an Azure subscription to a new partner with the previous Azure offer, the customer must start the process and contact their current partner of record in writing.

2. The partner for the subscription needs to do the following tasks:

Create an Azure service ticket from Partner Center to request a subscription transfer:

A. From the Partner Center menu, select Customers, select your customer from the list, and then select Service management.

B. Under the Support tickets section, select the New ticket dropdown and choose Microsoft Azure.

C. From the Azure portal, select New support request.

D. In Step 1, choose Subscription management as the issue type, specify the Subscription ID you want transferred, and choose Cloud Solution Provider as the support plan.

E. In Step 2, select C-Minimal impact and choose Other General Questions as the problem type.

F. Download the CSP Subscription Transfer form.

3. The partner for the subscription: Fill in the CSP Subscription Transfer form, sign it, and then send it to the customer.

To complete the form, you'll need the following information:

• The current partner's contact information and Microsoft ID. In the Partner Center menu, select Account settings > Organization profile, and use the Microsoft ID, Organization name, and Address listed there.

• The customer's Microsoft ID. In the Partner Center menu, select Customers, then expand the customer's listing to see their Microsoft ID.

• The subscription ID to transfer. In the expanded customer listing, select View Subscriptions, then expand the chosen subscription to see the Subscription ID.

4. The customer and new partner for the subscription:

• Review the form, fill in information about the new partner, and sign it. Confirm that the new customer has a contract agreement in place. Send the form back to the current partner of record.

  Important: If the new CSP Partner doesn't have a reseller relationship with the customer, they must establish one before the subscription is transferred. You can find information on how to do this here.

   

5. Current partner:

• Make sure the form includes contact information for both partner admins. Microsoft Support will contact both admins to verify the transfer. Make sure you have all three signatures. Then use the File Upload option to attach the completed form to your existing service request. A Microsoft support engineer will get back to you within eight business hours to validate receipt and completion.

6. New partner:

Update the Azure subscription settings to remove the old partner from the account. To see which role assignments are provisioned, run two PowerShell Commandlets.

• Add the new partner as the reseller on the account:

  PowerShellCopy

  Connect-AzAccount -Tenant 'xxxx-xxxx-xxxx-xxxx'
  

  CODE

• View roles on the account, including previous CSP partners:

  PowerShell

  Get-AzRoleAssignment
  

  CODE

7. Remove outdated access permissions:

A. In the Partner Center menu, select Customers.

B. Locate the customer on the list. Select (double-click) their company name. This action opens the customer Subscriptions page.

C. In the customer detail menu, select Service management.

D. Under Microsoft Azure, select the Microsoft Azure Management Portal link.

Steps to transfer a previous Azure offer subscription without converting it to the Azure plan.

This section describes the special case of transferring a subscription that was purchased under the previous Azure offer to a new CSP provider, without converting it to the Azure plan.

A customer’s subscription to the previous Azure offer can be transferred to a new CSP partner without conversion to the Azure plan by using the steps in the previous section, “Steps transferring Azure subscriptions to another partner” if;

• The previous Azure offer is still available.

• Both the current partner and the new partner have a customer with a subscription to the previous Azure offer.

 

Related articles

https://docs.microsoft.com/en-us/partner-center/switch-azure-subscriptions-to-a-different-partner