This article describes how customers can change their Azure subscriptions from one partner in the Cloud Solution Provider (CSP) program to another, under an Azure plan.

Follow these steps to switch a customer's Azure subscriptions from a different partner. The current partner, the future partner, and the customer all have steps to complete.

Considerations.

  • CSP pricing for Azure services under the current partner won't transition.

  • If you transfer previous Azure offer (MS-AZR-0145p) subscriptions, those Azure subscriptions will be simultaneously converted to new Azure offer subscriptions within an Azure plan.

  • Support responsibilities for the customer will move to the future partner.

  • Billing and invoicing will move to the future partner at the time of transfer.

  • Azure role-based access control (RBAC) isn't affected by transfers.

Customer must provide the Owner access of subscriptions to allow Umbrellar to gain RBAC-Foreign Principal Role, once current CSP provider accepts the transfer request.

  • Admin on Behalf Of (AOBO) won't be granted by default to the future partner.

  • Third-party Azure Marketplace products will transfer as long as the products pass the Azure Marketplace eligibility check.

    • There are no special discounts or regional restrictions.

    • The products are non-subscription-based.

    • The future partner should work with the publisher to make sure the publisher is on the allowlist for deployment of the product.

    • If any of these conditions aren't met, the Azure Marketplace products should be canceled. Then the Azure subscriptions should be transferred, and the Azure Marketplace products should be purchased with the new partner.

Steps to follow:

1. The customer notifies the current CSP partner of the intent to transition.

The customer must start the process by contacting the current partner. The customer should collect the current partner's company name and Microsoft ID so the future partner can complete the transfer request form on the customer's behalf.

Customers must also identify the Azure subscriptions (Azure plan) they want to transfer from the current partner. You can't change partners for Office 365, Enterprise Mobility Suite, or Microsoft Dynamics CRM subscriptions

2. The future CSP partner establishes a relationship with the customer and purchases an Azure plan before the transition starts.

3. The customer signs a Microsoft Customer Agreement with the future CSP partner.

4. The future CSP partner signs the Microsoft Partner Agreement before using the transition tool.

5. The future partner of the subscription needs to complete a transfer request form from Partner Center to request a subscription transfer.

6. The current partner's Admin agent for the customer will receive an email stating that a customer is requesting a transfer of subscriptions. The current partner needs to review and accept the transfer request form from Partner Center to complete the subscription transfer.